Retail Purchase Claims
When you buy goods from a shop, supermarket, or high street retailer, you have strong legal rights under the Consumer Rights Act 2015 and related UK consumer protection laws. UK Field Services helps you get compensation, repairs, or refunds for a wide range of issues relating to retail purchases, including:
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Faulty or Defective Goods:
Items that break, stop working, or never worked as promised. You’re entitled to a repair, replacement, or refund if the fault appears within 30 days—or a repair/replacement for up to six years (five in Scotland).
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Goods Not as Described:
Products that don’t match the shop’s description, photos, or advertising. This includes wrong size, colour, or features.
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Counterfeit or Unsafe Goods:
Sold fake, unsafe, or non-CE-marked items? You can claim for refunds and even additional compensation for losses or injury.
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Non-Delivery or Wrong Item Delivered:
Paid in-store for home delivery, but your goods never arrived, arrived late, or you received the wrong item? We help claim refunds or replacements.
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Unfair Store Returns & Refund Policies:
Denied a refund even though you returned a faulty or misdescribed item? We help enforce your statutory rights.
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Overcharging & Pricing Errors:
Charged more at the till than on the label or shelf? You have rights to the advertised or shelf price.
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Gift Card & Voucher Issues:
Problems using gift cards, vouchers, or store credits, especially if a retailer has gone bust? We pursue claims for unused value.
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Deposit Refunds:
Paid a deposit in-store for a product that was never delivered or was cancelled? We help you claim your deposit back.
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Multipack or Promotion Disputes:
Did “Buy One Get One Free” or other offers not honour what was promised? You may be owed the correct products or a partial refund.
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Returns After Christmas or Special Events:
Trouble returning unwanted or faulty gifts bought for Christmas or other events? We help you exercise your rights, even if shops try to refuse.
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Discrimination or Poor Customer Service:
Treated unfairly due to protected characteristics or subject to rude or negligent service? You may be entitled to compensation for distress or losses.
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Credit Card Section 75 & Chargeback:
Purchases over £100 paid by credit card (even just a deposit) are protected—get help with Section 75 or chargeback claims if the retailer refuses to pay.
UK Field Services handles retailer disputes from start to finish—gathering evidence, writing formal complaints, and negotiating on your behalf. If you’ve had trouble with a retail purchase, don’t let it slide—get the refund or compensation you deserve!
